Do not include passwords, payment-card details, or private authentication codes.
Support topics
Account help
Help with account access, profile details, usernames, avatars, and session problems.
Login and password reset
You can include the sign-in method used, the screen where the issue occurred, and the exact visible error. Never send your password.
Subscription help
You can include your ZHESS account email, purchase platform, product name, purchase date, and store order reference when available.
Account and data deletion
Signed-in users can delete their account in-app. If you cannot access your account, email support from your account email with subject: Delete my ZHESS account.
Bug reports
You can include device model, operating-system version, app version, steps to reproduce, and a screenshot when practical.
Gameplay issues
You can include the mode, opponent name, approximate match date and time, move number, expected behavior, and what happened instead.
Before contacting support
Restart ZHESS, confirm your connection, and install the latest available release. For password-reset issues, request a new email and open only the newest link.
Providing concise reproduction details helps support investigate the issue without asking you to repeat the full story.
For account deletion instructions, visit zhess.app/delete-account.